Responsible Gaming at rbjaee

1. Age Restriction & Eligibility

rbjaee is strictly an adults-only platform. You must be 18 years of age or older to create an account, deposit funds, or participate in any form of betting or casino gaming on rbjaee.net. This rule is non-negotiable and applies to all players across Bangladesh — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

During the registration and KYC verification process, rbjaee will request a copy of your government-issued photo identification — such as your Bangladesh National Identity Card (NID) or passport — to confirm that you meet the minimum age requirement. Accounts found to belong to individuals under the age of 18 will be suspended immediately, any outstanding balance will be returned via the original payment method, and the account will be permanently closed.

2. Understanding Problem Gambling

Gambling is intended to be an enjoyable leisure activity. For the vast majority of players on rbjaee — whether they are placing a friendly bet on the Bangladesh Tigers in a T20 World Cup match, spinning the reels on a favourite slot, or enjoying a live dealer game — it remains exactly that: entertainment. However, for a small proportion of people, gambling can develop into a compulsive behaviour that causes financial, emotional, and relationship difficulties.

Problem gambling — sometimes called gambling disorder or gambling addiction — is a recognised behavioural condition in which a person is unable to resist the urge to gamble, even when it causes significant harm to themselves or others. It is not a sign of moral weakness or poor character; it is a health issue, and it can affect anyone regardless of income, education, or background.

Common warning signs of problem gambling include: spending more money on gambling than you can afford to lose; borrowing money or selling possessions to fund gambling; lying to family or friends about how much you gamble; feeling restless or irritable when you try to cut back; using gambling as a way to escape stress, anxiety, or personal problems; and continuing to gamble in an attempt to win back previous losses (known as "chasing losses").

3. Self-Assessment

Honest self-reflection is one of the most important steps in identifying whether gambling is becoming a problem. The questions below are adapted from internationally recognised responsible gaming frameworks. If you answer "Yes" to three or more of these questions, rbjaee strongly encourages you to make use of our player protection tools or contact our support team for guidance.

4. Player Protection Tools

rbjaee has built a comprehensive set of player protection tools that are accessible directly from your account dashboard. These tools are designed to give you full control over your gambling activity, budget, and time spent on the platform. All tools are free to use, take effect without delay, and can be activated at any time.

5. Deposit & Spending Limits

Managing how much money you put into your rbjaee account is one of the most effective ways to keep gambling under control. rbjaee offers three tiers of deposit limits — daily, weekly, and monthly — all denominated in Bangladeshi Taka (৳ BDT). You can set these limits through your account settings at any time, and they take effect immediately once saved.

Reducing a limit takes effect immediately. For example, if you reduce your weekly deposit cap from ৳10,000 to ৳5,000, the new lower limit applies right away for the remainder of that week.

Increasing a limit is subject to a mandatory 7-day cooling-off period. This delay is intentional — it is designed to ensure that decisions to increase your spending allowance are considered and deliberate, rather than made impulsively during a losing streak. The increased limit does not activate until the full 7-day period has elapsed, and you can cancel the increase request at any time during that window.

Loss limits and session time limits operate on the same principle: reductions activate immediately, while increases require a cooling-off period before they take effect. rbjaee recommends that all players set deposit and loss limits before starting play, regardless of their level of experience on the platform.

6. Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on rbjaee. When you activate self-exclusion, your account is closed and you will be unable to log in, deposit funds, place bets, or access any part of the platform for the duration of the exclusion period.

How to Request Self-Exclusion

• Contact our support team at support@rbjaee.net with the subject line "Self-Exclusion Request".
• State your full name, registered email address, and your chosen exclusion period (minimum 6 months; options include 1 year, 2 years, 5 years, or permanent).
• Our team will confirm your request within 24 hours and activate the exclusion immediately upon confirmation.
• Any balance remaining in your account at the time of exclusion will be returned to your original payment method (bKash, Nagad, Rocket, Upay, or bank transfer).

Important Notes on Self-Exclusion

• Self-exclusion records are retained permanently to prevent re-registration during the exclusion period. If you attempt to create a new account during your exclusion, it will be closed and any funds returned.
• rbjaee will suppress all marketing and promotional emails to self-excluded players for the duration of the exclusion.
• Self-exclusion cannot be reversed before the agreed period expires. When a minimum-period exclusion ends, re-activation requires a formal written request and a mandatory 24-hour reflection period before the account can be reopened.
• If you have self-excluded and are concerned about accessing gambling on other platforms, we encourage you to contact a national support organisation for additional help.

7. Support & Help Resources

rbjaee's internal support team is your first point of contact for any responsible gaming concern. However, we also recognise that independent, confidential professional support can be invaluable. If you feel that gambling is becoming a serious problem for you or someone you know, please consider reaching out to a counselling or support organisation.

While rbjaee does not endorse any specific third-party organisation, we encourage players who are struggling to seek help from recognised mental health and addiction counselling services available in Bangladesh. Speaking to a doctor, psychologist, or licensed counsellor is a positive and courageous step.

8. Safer Gambling Tips

The following practical tips are designed to help all rbjaee players — from casual weekend bettors enjoying BPL cricket to regular casino players — maintain a healthy and sustainable relationship with gambling.

• Set a budget before you play and treat it as a leisure expense, the same way you would budget for a cinema ticket or a meal out. Once your budget for the session is spent, stop.
• Never gamble with money you cannot afford to lose. This includes money earmarked for rent, utilities, groceries, school fees, or any other essential household expense.
• Take regular breaks. Use rbjaee's built-in reality check feature to remind yourself to step away periodically. A clear head leads to better decisions.
• Do not chase losses. Attempting to win back money you have lost by increasing your bets or playing longer is one of the most common patterns of problem gambling. Accept losses as the cost of entertainment.
• Keep gambling in perspective. Gambling is one of many leisure activities. Ensure it does not crowd out other enjoyable activities — spending time with family and friends, sport, hobbies, and rest.
• Avoid gambling when emotionally distressed. Playing while stressed, anxious, depressed, or under the influence of alcohol impairs decision-making and increases the likelihood of harmful betting patterns.
• Use your account tools proactively. Set deposit and loss limits from day one — do not wait until you have a problem to activate them. Responsible gaming tools are most effective when used preventively.
• Be honest with yourself and others. If people who care about you express concern about your gambling, take those concerns seriously rather than dismissing them.