rbjaee Privacy Policy
— Your Data, Your Rights

This Privacy Policy (the "Policy") describes how rbjaee ("we", "us", "our", or the "Platform") collects, processes, stores, and protects personal information provided by or generated about users ("you", "the Player", or "Account Holder") who access and use the rbjaee online casino and sports betting platform at rbjaee.net (the "Site"). This Policy applies to all visitors, registered players, and prospective players who interact with the rbjaee Site or contact our support team.

By registering an account on rbjaee, depositing funds, placing bets, or otherwise using the Site, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not consent to these practices, you should not create an account or continue using the Site.

1. Information We Collect

rbjaee collects personal information through a variety of channels during the registration process, during your ongoing use of the platform, and through automated technical means when you access our Site. The categories of information we collect are described below.

1.1 Registration & Account Data

When you create a player account with rbjaee, we collect the following personal information:

• Full legal name
• Date of birth (used to verify that you meet the 18+ age requirement)
• Email address
• Mobile phone number
• Residential address (city/district, for example Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Barisal)
• Username and password (password is stored in hashed form only — we never store plain-text passwords)
• Preferred currency: Bangladeshi Taka (৳ BDT)

1.2 Identity Verification (KYC) Documents

To comply with anti-money-laundering and age-verification obligations, rbjaee may request the following documents during the KYC process:

• Government-issued photo identification — Bangladesh National Identity Card (NID), passport, or driving licence
• Proof of address — utility bill or bank statement issued within the last three (3) months
• Proof of payment method — screenshot or confirmation of ownership of the bKash, Nagad, Rocket, or Upay mobile account used for deposits
• Selfie or live photograph (where required by our verification partner for biometric matching)

1.3 Financial Transaction Data

When you make a deposit or withdrawal, we collect the following transaction-related data:

• Payment method used (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank)
• Transaction amount in BDT (৳)
• Transaction reference numbers and timestamps (Bangladesh Standard Time, UTC+6)
• Account or wallet identifier associated with your payment method
• Deposit and withdrawal history

1.4 Gameplay & Betting Activity Data

rbjaee records your activity on the platform, including:

• Sports bets placed, including cricket (BPL, T20 World Cup, IPL, Bangladesh Tigers), football, kabaddi, and other markets
• Casino game sessions — slots, live dealer games, Star Fishing, Coin games, and other titles
• Bet amounts, game results, winnings, and losses
• Bonus activations, wagering progress, and promotional participation
• Session duration and frequency of play (used for responsible gaming monitoring)

1.5 Technical & Device Data

When you visit the rbjaee Site, our servers and analytics tools automatically collect certain technical information:

• IP address and approximate geographic location (city/region level)
• Device type, operating system, and browser version
• Pages visited, navigation path, and session duration on the Site
• Referring URL (the webpage that directed you to rbjaee)
• Cookie identifiers (see Section 4 — Cookies & Tracking Technologies)

1.6 Communications & Support Data

If you contact the rbjaee support team via live chat, email (support@rbjaee.net), or any other channel, we retain a record of that communication. This includes the content of messages, the date and time of contact, and the outcome of any support interaction. These records are used to resolve your query and for training and quality-assurance purposes.

2. How We Use Your Information

rbjaee uses the personal data we collect for the following purposes. In each case, we identify the legal basis on which we rely to process your data.

Purpose	Data Categories Used	Legal Basis
Account creation and management	Registration data, device data	Contract performance
Age verification and KYC compliance	KYC documents, registration data	Legal obligation
Processing deposits and withdrawals in BDT	Financial transaction data	Contract performance
Fraud detection and anti-money laundering checks	All categories	Legal obligation / Legitimate interest
Providing and improving platform services	Gameplay data, technical data	Legitimate interest
Responsible gaming monitoring and intervention	Gameplay data, session data	Legal obligation / Legitimate interest
Customer support	Communications data, account data	Contract performance
Sending account notifications and service updates	Registration data (email, phone)	Contract performance
Sending promotional offers and bonus communications	Registration data (email, phone)	Consent
Platform security and abuse prevention	Technical data, device data	Legitimate interest

2.1 Marketing Communications

rbjaee may send you promotional communications about bonuses, cricket season offers, Eid specials, Pohela Boishakh promotions, and other seasonal campaigns where you have consented to receive such communications during registration or through your account preferences. You may opt out of marketing emails at any time by clicking the unsubscribe link in any promotional email or by contacting support@rbjaee.net. Opting out of marketing will not affect transactional or account-security communications.

2.2 Automated Decision-Making

rbjaee uses automated systems to detect suspicious account activity, identify potential fraud, screen for responsible gaming indicators, and enforce account limits. Where an automated process results in a decision that significantly affects your account — such as a restriction or suspension — you have the right to request that the decision be reviewed by a member of the rbjaee team. Contact support@rbjaee.net to initiate such a review.

3. Data Sharing & Disclosure

rbjaee does not sell your personal data to third parties. We do not share your information with advertisers or data brokers. Your data may be shared with third parties only in the circumstances described in this section.

3.1 Service Providers & Technology Partners

rbjaee works with carefully selected third-party service providers to operate the platform. These partners may process your personal data on our behalf and are bound by strict data processing agreements. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners process transaction data necessary to complete deposits and withdrawals.
• KYC & identity verification providers: Third-party identity verification services used to authenticate government-issued documents and perform age checks.
• Game providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive session and gameplay data necessary to deliver their game software.
• Platform analytics: Analytics software used to understand platform usage patterns and improve the user experience. No personally identifiable advertising profiles are created.
• Customer support infrastructure: Live chat and ticketing systems that store support conversation records.

3.2 Legal & Regulatory Disclosure

rbjaee may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where we have a good-faith belief that such disclosure is necessary to: (a) comply with a legal obligation; (b) protect the rights, property, or safety of rbjaee, its players, or the public; or (c) detect, prevent, or respond to fraud, security incidents, or technical failures.

3.3 Business Transfers

In the event that rbjaee undergoes a business reorganisation, merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred as part of that transaction. We will notify affected players of any such transfer and the privacy implications via the email address on their account before the transfer takes effect.

4. Cookies & Tracking Technologies

rbjaee uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your login session, remember your preferences, and analyse how the Site is used. This section explains what cookies we use and how you can manage them.

4.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, keep your account secure, enable core platform functionality (deposits, gameplay, account settings)	Session / up to 30 days
Functional	Remember your language preference (English), display settings, and recently viewed game categories	Up to 90 days
Analytics	Understand how players navigate the Site, which game categories are most popular, and where technical errors occur — used to improve the platform	Up to 12 months
Security	Detect fraudulent login attempts, identify suspicious activity patterns, enforce account security policies	Session / up to 7 days

4.2 Managing Cookies

You can manage or disable cookies through your web browser settings. Most modern browsers allow you to block all cookies, block third-party cookies only, or delete cookies that have already been stored. Please note that disabling strictly necessary cookies will prevent you from logging in to your rbjaee account and using core platform features. For instructions on managing cookies in your specific browser, please refer to the help documentation provided by your browser developer.

5. Data Retention

rbjaee retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. The retention periods applicable to different categories of data are as follows:

• Account registration data: Retained for the duration of your active account plus five (5) years following account closure, in compliance with anti-money-laundering record-keeping requirements.
• KYC verification documents: Retained for five (5) years from the date of verification or from the date of account closure, whichever is later.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Gameplay and betting history: Retained for the duration of the active account plus three (3) years following account closure.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Technical and device data (logs): Retained for up to twelve (12) months from the date of collection, unless required for an active security or fraud investigation.

After the applicable retention period expires, rbjaee will securely delete or anonymise your personal data in a manner that prevents reconstruction or re-identification.

6. Your Privacy Rights

As a player on rbjaee, you hold a number of rights with respect to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our data team at support@rbjaee.net with your full name, account username, and a description of your request. We will respond within a reasonable timeframe, typically within thirty (30) days of receiving a verified request.

6.1 Right of Access

You have the right to request a copy of all personal data that rbjaee holds about you. This includes your registration data, transaction history, KYC records, gameplay logs, and support correspondence. We will provide this information in a structured, commonly used format.

6.2 Right to Rectification

If any personal data held by rbjaee is inaccurate or incomplete, you have the right to request that it be corrected. For example, if your registered name or date of birth contains a typographical error, contact support@rbjaee.net and we will update the record following verification of your identity.

6.3 Right to Erasure ("Right to Be Forgotten")

In certain circumstances, you may request that rbjaee delete your personal data. This right applies where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) you object to processing and there is no overriding legitimate interest. Please note that erasure requests may be declined where rbjaee is required to retain data by law — for example, financial records subject to anti-money-laundering retention obligations.

6.4 Right to Restrict Processing

You may request that rbjaee restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing and a review is pending. During a restriction period, we will continue to store your data but will not actively process it for other purposes.

6.5 Right to Data Portability

Where processing is based on your consent or on contract performance, you have the right to receive your personal data in a machine-readable format (such as CSV or JSON) so that it can be transferred to another service provider if you wish. To request a data export, contact support@rbjaee.net.

6.6 Right to Object to Processing

You have the right to object to the processing of your personal data where rbjaee relies on legitimate interest as the legal basis. You may also object to direct marketing at any time — and if you do, we will stop sending marketing communications immediately, without affecting your ability to use the platform.

7. Data Security

rbjaee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following measures:

• SSL/TLS encryption: All data transmitted between your browser and rbjaee servers is encrypted using industry-standard TLS protocols.
• Password hashing: Account passwords are stored using a strong cryptographic hashing algorithm. rbjaee staff cannot view your plain-text password under any circumstances.
• Access controls: Internal access to player personal data is restricted to authorised personnel who require it to perform their job functions. Access is logged and audited.
• Encrypted data storage: Sensitive data — including KYC documents, financial records, and payment method information — is stored in encrypted form on access-controlled infrastructure.
• Regular security audits: rbjaee conducts periodic reviews of its security infrastructure and data handling practices to identify and remediate vulnerabilities.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their rbjaee account for an additional layer of login security.

7.1 Your Responsibility for Account Security

While rbjaee takes extensive measures to secure your data, you also play an important role. You are responsible for keeping your rbjaee login credentials (username and password) confidential and not sharing them with any third party. rbjaee will never ask for your password via email, live chat, or phone call. If you suspect that your account credentials have been compromised, change your password immediately and contact support@rbjaee.net.

7.2 Data Breach Response

In the event of a data breach that affects your personal data and poses a risk to your rights or interests, rbjaee will notify affected players as soon as practicable, including a description of the nature of the breach, the data categories affected, the likely consequences, and the steps rbjaee is taking to address the breach. Notifications will be sent to the email address registered on your account.

8. Contact & Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about how rbjaee handles your personal data, please contact us using the details below.

When contacting us about a data request, please include your full name, your rbjaee account username, and a clear description of your request. Where necessary, we may ask you to verify your identity before processing a data access, rectification, or erasure request. This step exists to protect your data from being disclosed to or modified by an unauthorised party.

8.1 Updates to This Policy

rbjaee reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, registered players will be notified via the email address associated with their account at least seven (7) days before the changes take effect. The updated Policy will also be published on this page with a revised effective date. Your continued use of rbjaee following notification of changes constitutes your acceptance of the updated Policy.